For customers located in the United States and Puerto Rico. Microsoft Store Sales and Customer Support: 1-877-696-7786. Learn how to contact Microsoft Store Support. Microsoft Store Sales and Customer Support: 0508 149 421.

They have a horrible set up, totally inconvenient, a nightmare! They need to seriously tone down the white and bright lights everywhere. They then asked me if I wanted to purchase a new 4 gig stick and have them install it. They took over hotmail and I cannot access anything anymore, not even Skype because the only way I can seem to access it is through microsoft because I set up my skype on my Mic. This is why I wish the business world would move over to Apple.

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  1. After 4 hours of troubleshooting the issue was fixed although neither myself nor the xbox live support could figure out why I had lost it in the first place.
  2. After my lady interpreted for him, he immediately solved the problem.
  3. I assumed that if I bought something on Thanksgiving, I would have it before Christmas, but I guess I'm going to have to come up with something different to give the kids. I bought a 64G Microsoft Surface Pro, which was the newest hottest thing on the market. I called them the next day and scheduled a third meeting, and again, they never called. I can't sign into anything I HATE HATE HATE it and I miss the simplicity of Hotmail and resetting a password is the WORST NIGHTMARE EVER.

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    Which is the difference + $25 penalty. While in the United States, I visited a Microsoft store to get information on the Surface tablets, to help with my decision regarding the many choices on the market today. Windows 7 is the slowest and most annoying system have ever used.

    By the way the issue is my emails just keep opening by themselves.COMPLETELY a knock off of Apple stores.

    The store also does not post all the specs of their displayed computers, just very limited basic info. The third time I called back, I went through all the prompting a third time. Then while talking to the last person, not only could the woman not speak or understand English, but the call kept breaking up and then dropped. They are cheaper than Apples for a reason.

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    Refresh this Yelp page and try your search again. Research has led me to believe this is real problem for many folks. She asked me for a picture of the cord, and, upon seeing it, assured me that I had nothing to worry about, and that Microsoft would send me a new one, free of charge.

    Happy to say that they helped me upgrade my tech life. Having trouble with Windows 10 or other Microsoft products? He said he would cover the fee if I could provide him some proof via email which I did. He showed us the ins and outs of the computer. He then downloaded PC clean and claimed I had 175 problems. He's very smart and patient.

    I have been on hold since the last time i was hung up on for going on 20 minutes now. I have been using Microsoft program since the MS-DOS old day. I hung up and dialed back right away. I left feeling pretty upset. I needed a name change on the shipping label and a refund on the Microsoft 365 that I was sold.

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    As part of Microsoft's support options, you can take your PC or tablet into a Windows store, and a store employee will help you upgrade to Windows 10.Asked for a supervisor and then was put on hold in customer service wait forever land.BUT I did come into this store because it sucked me right in.

    If you hate PC, don't bother checking out the store just because they dressed their crappy products up with new wrapping paper, bows, and glitter. If you hate PC, don't bother checking out the store just because they dressed their crappy products up with new wrapping paper, bows, and glitter. If you're using a laptop or tablet, try moving it somewhere else and give it another go. In short, it's the brain and heart of your computer.

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    Copyright © 2017 Consumers Unified LLC. Even though i am a Mac only kind of guy, I was impressed with the new Windows 8 computers. Eventually I got what I thought was resolution in the form of the first order that I placed, to be cancelled to be re initiated with my discounts. Final Straw, on January 16th, my Surface 2 would not start at all. For Xbox Live Gold 12-month Membership with Grand Theft Auto pictured. Happy to say that they helped me upgrade my tech life.

    It is a lot of fun to play with and the touch screen works great. It seems to me that Microsoft isn't too worried about the safety of its own programs, let alone the safety of its consumers. It was great to just speak with somebody and not just get somebody trying to sell you a product. It's a nightmare every time you booked for a service. Join the ConsumerAffairs Community!

    This was by far the worst customer service experience of my life. This was part of our Online TV for Windows App, however we wanted everyone to be able to chat on a stand-alone client, so please enjoy the service. To me does not make sense. Tonight, I had a terrible experience there. Try checking the browser's help menu, or searching the Web for instructions to turn on HTML5 Geolocation for your browser.

    Unfortunately I have paid for 2 years service contract. We chatted about how faulty some of the Microsoft products are, but that by the 3rd Gen they work out the kinks. We require contact information to ensure our reviewers are real. Whatever, not a big deal. When I got home, I contacted Microsoft support through their online chat about my cord. When conducting business, my preference is always to do so virtually.

    Microsoft should invest in more store support in order to maintain happy customers. Moral of the story: until Microsoft trains its store associates better, don't expect much help from them. My Chinese girlfriend and I stopped by today without an appointment, as her notebook had stopped connecting to my Wi-Fi. My computer is very good but is not compatible with windows 8. My debit card number was stolen, and several copies of Microsoft Office were fraudulently purchased with my card.

    My product is still under warranty, broken and does not perform the functions I need or was sold. My two years old laptop is getting the blue screen often. Of course I tried to contact them several time (almost 8-9 hours wasted in total) and they hear entire story and say that it is escalated and they can’t do anything! Oh by the way, the last time I had to explain the concept of Christmas was to an amazon customer service rep in India.

    Heads up: From now on, other Yelpers will be able to see how you voted. Heads up: From now on, other Yelpers will be able to see how you voted. Heads up: From now on, other Yelpers will be able to see how you voted. However, it's always best to do your research and reach out to all of your geek friends when making these types of purchase decisions.

    She insisted it was already on there, and I had to show her a Windows 8. She was ecstatic, and wanted to make her gratitude to Julio public. She was ecstatic, and wanted to make her gratitude to Julio public. So all this to say that the customer service was terrible and they even insulted me at some points in the chat which I have kept for future inquiry if needed. Some of the support options will cost you money, but some are free, especially those concerning Windows 10.

    Can't believe this for openers. Changed my email to gmail and am thinking my next computer will be a Mac.

    I chose PayPal to check out and it did not redirect me to PayPal website where I could choose a payment source. I decided to peruse the Windows store. I explained I would be out of the country so I could not deal with the phone call nor the hassle and please ship a new one asap and I will return the damaged one. I got a headache after 10 minutes. I got the customer service number on their "MAC" site and called. I guess you get what you are paying for.

    On Saturday (27 hours later), I received 3 emails shipment confirmation, return instructions, cancellation request for that online order at the same time. Or perhaps you're just worried that something may go wrong. Otherwise, I would change to use APPLE SYSTEM, they also have a store in Metrotown in Burnaby. Overall excellent customer service from her.

    Anyhow my mother came home a couple days later with a brand new Asus computer from the windows store.Anyway, apple/Mac fan or note, the store is great to go in and explore what other products are out there!
    1. After my lady interpreted for him, he immediately solved the problem.
    2. All of them run off the new Windows 8.
    3. And finally on 1/27/15, was told by Ann at the Post Sales Online Store that even though I contacted support 2 weeks after my purchase to report that my Surface 2 does not do what I was sold, in good faith, Microsoft would only offer me a $20 credit for a future Microsoft purchase, despite the fact that I have a broken tablet that does not perform the features I was told it would do when I bought it.
    4. And you know what happened?
    5. Andy answers reader questions and shares his tech expertise at www.
    6. I paid around $1100 for it with the type cover (which was an awful waste of money). I really liked the new Microsoft Phones, I played with them for 10-15 minutes. I tried to enter the PIN KEY to download the Software and continuously got error messages. I was also shown in the settings how it had Bluetooth capability, and was told they could work together with the internet without a problem. I wish I had done more research before I had. I wish I left my old cell phone carrier sooner!

      The sales man came right over to me and my mother as we entered the store. The simple steps and friendly advice inside help you manage files and applications, connect to the Internet, customize your Windows experience, and make repairs when things go haywire. The staff members are usually friendly enough, but they often won't acknowledge me when I walk in, even when they aren't with customers, and some of them lack knowledge of products.

      The guys make gross remarks whenever young women walk by their store. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. The lady I spoke with, Jewel, was very nice. The next rep I connected to escalated my ticket which she said would be answered in 24 hours. The people were really kind and helpful and made you were talking to someone right away. The representative told me that it could take 10 days to ship.

      Tech guy Jason has no social skills, professionalism, or knowledge. Thank God I switched to Apple years ago. Thanks Microsoft for your support. The call was suppose to happen January 18th at 3:00 PM EST.

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      • " He didn't seem terribly sorry about my experience.
      • " When I asked if that meant I would have to pay $80 for a new cord, he said, "Yep.
      • After 2 hrs all they tried to do is sell me a 259.

      Just a note that I can exchange my defective Surface 2 for the same model, which is not what I was told the previous day. Lots of cool stuff BUT it costs more than Best Buy which is across the street. MacOS may now prompt you to enable Location Services. Make sure you click Allow or Grant Permissions if your browser asks for your location. Microsoft also offers paid plans that are more comprehensive or allow you to stay at home to get help.

      • At least I got a free soda out of the ordeal.
      • When I told him that, he insinuated that it was voluntary response bias (i.
      • I said no thanks figuring that I could buy and install it myself which would be less expensive.
      • Maybe you're concerned about losing your existing files or settings?
      • Long story short; they charged me for new 365 despite the fact that it would be coming with the new units and should have come with the old units.
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      I also found out that Jewel wasn't just making an exception for me. I always thought they all are very friendly and very helpful because you always heard their friendly beautiful voice over the phone until they open the store in BURNABY, YOU ARE ACTUALLY DEALING WITH A REAL PERSON. I am unable to download the OFFICE Home and Business 2013 software I purchased.

      I would say that their customer service is absolutely HORRIBLE! I'm glad I made the transition and that I had him as a salesperson. If this is a help to anyone reading this, Never buy a Microsoft product. If you are in the Walt Whitman Mall it is definitely worth stopping in and taking a peak. If you find any bugs please use the built-in feedback function to report the errors.

      Would soon be available on the Icon. You can also search near a city, place, or address instead. You can also search near a city, place, or address instead. You can also search near a city, place, or address instead. You're blinded as soon as you walk in from it reflecting everywhere.

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