You can use Verizon's real time, one-on-one Live Chat to ask a live Verizon agent your question and have it answered immediately. Live Chat is available online at Contact Us. Chat requests are queued on a on a. Select the product you want to chat about. Internet Support High Speed Internet.

Cannot block phone numbers from telemarketers etc.!Carriers refuses to plug in anything, whether it’s fiber or WiMAX or real 3G, and then wonder why their revenue is so low.Connect with a Customer Service Representative that specializes in answering account and device questions through social media 24 hours a day, 7 days a week.

Live Chat will be unavailable if all of our representatives are busy or it's outside our operating hours. Lost my internet tonight and rebooted three times and still not working. Michael(10:53:08): Partially, we had a service disruption due to a contractor damaging our incoming line.

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The following computer science facts and statistics provide a quick introduction to the changing trends in education and related careers. The operators do not even seem like they want to help but just want to move on to another caller. The representative on the phone said that there was no need to start over online, she would just apply the discount.

Finally after spending two hours on the phone with the technician they get our internet and TV working but the only way they can give us a dial tone is to assign us a new phone number. Find out which Verizon services are available at your address. Fios/Verizon has caught me in one of their Bait and Switch Promotions. Get help with Verizon Residential and Business services like FiOS, landline telephone, TV or Internet. HOWEVER I could not find this information in their EMAIL notification.

I argue with the person and their manager for 45 minutes. I asked them to send me a copy of that notification and they did. I called customer service in the afternoon and was informed it would be at least an hour before I'd get to speak to a warm body so I opted for the "promised" call back in an hour or so. I can talk to my remote and the tv changes to what I say. I disconnected my home off the service and went to the box itself outside.

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  • " Until Verizon makes sure flaws as simple and easy to exploit as this one don't exist, their millions of customers, old and new, will feel just that: vulnerable.
  • A year ago I was approached by a Verizon sales person who offered me (insistently) an "great offer" to change from my then deal with Comcast (59.
  • Addressing issues like this collaboratively is a constructive addition to our continuous actions to safeguard the security of customers' information.
  • It the first time this happens either.
  • On and off = home phone, fax, dsl.
  • We will be glad to look into this for you.
  • Verizon Makes Online Chat Just As Crappy As Calling In – Consumerist Whoops!

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In order to get a reset when someone has set a PIN, Verizon customer support requires either that number, the amount of the most recent payment, or access to the phone listed on the account; Verizon will call customers at that number with their PIN. It also greeted me by name — but not my name, the name on the account. It must be somewhere hidden in all their long maze of print.

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It's clear to me that Verizon Fios company only care about the money as they never informed me that they had another plan for tv, and internet for $55. It’s the quickest way to get your hands on your online order. Last year, the industry of Nollywood generated $592 Million in revenue. Like-new devices at prices you'll love. Like-new devices at prices you'll love. Live Chat is a service where you can chat online with one of our Sales or Customer Service Representatives.

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We have had the original number for 22 years and somehow the lost it? We scheduled a set-up, the guy came, gave us a box and a business card and left. We were able to successfully repeat this procedure on demand. We were customers for OVER 30 years and being threatened to disconnect us was very disturbing.

The vulnerability existed because Verizon's customer support website identifies you through your computer's IP address. Their billing customer service rep. Their people have been nice, polite.

Extremely poor billing practices. FIOS/VERIZON are into a BAIT AND SWITCH Promotion.

I found that I did not watch the premium channels that I ordered. I have a paper and email-phone trail dating back to March just weeks after the February set up. I ran into Eric a Xfinity Sales rep and signed me up for $89 for the next two years and free installation and DVR. I received a call at 12:09 AM that woke my entire family. I spoke to a tech last week. I was just on hold for 2 hours and 45 minutes, and still NO response from a Fios Service rep.

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Was informed by Verizon not to pay a bill for more than $40. Watch a few movies and do some windows 10 updates and you will find yourself running at less than 3G speeds. We and our partners operate globally and use cookies, including for analytics, personalisation, and ads. We had to get support the first day we installed Fios Gigabit which they said would be waived.

  1. Be careful of signing up for Verizon's Unlimited Data Plan.
  2. Because those IP addresses are unique to each home internet customer, when it sees one it recognizes, it assumes it knows who you are, and until we informed Verizon of the flaw, it automatically displayed things like your location, your name, your phone number, and your email address.
  3. Bottom line is the tech person never showed up and they tried to blame me.
  4. But I have neighbors and friends only a few houses down that share the same box as I do and their service seems to work fine.
    1. But a glaring security flaw suggests they may have put millions of their existing internet customers at risk.
    2. But it wouldn't have taken a savvy hacker to pull off this Verizon exploit.
    3. By entering your email address and submitting this form, you agree to receiving information, offers and promotions regarding Verizon Wireless products and services.
    4. By using Twitter’s services you agree to our and outside the EU.
    5. Called customer service and I have been on hold for over 70 minutes and still holding.
    6. Michael(10:59:23): I see that you have accurately reproduced the experience of calling your 1-800 number with a new chat environment. More detailed instructions are presented on our website for obtaining information from our operators. More than my contract or $150 more for the year. My family pays thousands a year for the 75 mbps download package, and I only average around 62. My home internet keeps randomly turning off and on saying that I am connected to wifi but can't access the internet.

      Two days later after multiple calls to clueless Verizon people we still have no dial tone and I get a text message telling me that my Verizon repair request has been resolved. Verizon 4G LTE covers 98% of all Americans. Verizon FiOS has done an admirable job with their online chat-based customer service, making it seem incredibly real and human. Verizon FiOS's customer service representatives are always ready to answer all the possible queries in your mind. Verizon has become too greedy.

      No package with instructions for channels - whatever, we're adults. Now I pay $220/mo up to 10Gbs, then it's supposed to slow down to 3G speed. Now they've told me that the exceptions team has removed $76. Once subscribed, the bot will send you a digest of trending stories once a day. Optimum does not require this btw. Overview MiFi seeks to become the leader in Nollywood video on demand. Phone service; Troubleshooting Fios Digital Voice service; More.

      Had FIOS for 4 years and loved the service good until recently. Half the wire hanging and huge staple gaps. He wrote a ticket saying there was an outstanding problem with our phone and left for the day. I also then asked if they see my caller ID as on my account. I am not getting 3G but much slower and at times 0G (that is zero G).

      Select a Community space that best fits your topic. Sign in to find out how to use your device while traveling. Sign into My Verizon to ask about your current wireless plan and/or update services. So, we did make the switch which we also changed over to VOIP. That 6 months later INCREASED to 100 and THEN 3 months later to 125!

      Then I find out (this has nothing to do with Verizon) that I have no phone jack in my apartment, so I had to call back and request someone to come and install it for me. Then was told my first payment was due in a month. There is no foreman to see if the issues is cleared. They are breaking every common business law have invented new ways to circumvent current laws. They are in the business to mislead the consumers.

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      They will tell you they don't record all conversations and that they deleted your conversation. This session is transferred to Melinda. Tina(10:52:19): Ok, sir is your questions billing related? To access the information you are interested in, you need to make a few simple operations.

      The $90 off deal is still going on! The Verizon Fios fiber optic network provides bandwidth for today's digital demands and the fastest speeds for Fios TV, Internet and Digital Voice. The company serves mass market, business, government, and wholesale customers by delivering broadband and other wireline and wireless communication innovations. The first bill showed different and was confusing so I called to ask why.

      They failed to inform me that I have to pay 6 days early "the 12th" or that's considered late. They refuse to honor the initial plan as according to the email sent to me - confirming my plan that was developed through my phone conversation - DVR was never part of the plan despite that I was DIRECTLY responding to an ad sent to me as a solicitation since which I have received MANY MORE all offering similar packages. They will be glad to help.

      Your speed will not be increased till your billing period renews.

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      What is it with third-generation networking systems? You can online in My Verizon. Your IP address is a unique number assigned to your internet-connected devices that lets other computers identify you.

      Do you have an "Alarm Silence" or "ONT Reset" button on this box?Estimate your expected monthly payments in two steps.Existing Customers: Sign in for help with placing your order.

      I'd waited for 1 hour and 45 minutes (from 10am till 11:45am) and still no tech to pick my call. I've heard numerous complaints but I am the type of person to make my own judgment. If I were a criminal, this is where the really bad stuff would have started.

      • African American and Afro Latino women love the movies.
      • After 10Gigs YOU GET NADA!

      Plan and bill questions during business hours. Receive savings through your company or organization. Record record record all conversations. Score awesome deals on the latest devices and accessories. Scroll down to the "Want to Talk to Someone?

      1. And all they do is complain about Verizon themselves.
      2. At Verizon FiOS, customer representatives department is trained to serve you untiringly.
      3. At the 600 kbps you will not be able to stream making your unlimited data useless!
      4. BUT THEY WILL NOT FIX THIS?
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