MetroPCS® - Frequently Asked Questions: Customer Service. Our standard business hours are: Monday through Friday 7 AM to 7 PM Central. The Call Center can be reached by calling 1-800-999-6389. Chat with a real agent to get help with questions and issues via live chat.

  • After several prompts you should get to live support person.
  • After you press 1 you will be connected to a person after a series of beeps.
  • At that time I asked him to add Travel Talk which is $5 per phone and I have two phones.
  • But my calls were being dropped and the service they promised was not working.
  • Com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.
I called Metro and was promised within two weeks.

If you are looking to get your problem solved quickly, check out our issue-specific info or have one of our experts work on your behalf. If you are unable to call (800) 922-0204 customer service number you can use (888) 294-6804 prepaid customer service number for Verizon Wireless. If you need to reach a live person from PayPal Credit Customer Service you can call 1-866-528-3733 phone number.

I did not notice this until I got home and decided to tally up the bill and include the NY taxes. I don’t feel what was done to me was right at all. I filled it out and mailed it in Dec of 2011. I finally got thru and was told the issue was resolved, that my balance due was now the $50, I agreed to. I had to wait more than 40 minutes when someone finally answered.

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  1. Cricket Wireless Live chat is accessible via.
  2. Fee and told me that was the price the store charged for upgrade.
  3. For $50, Metro PCS tries to list a lot of features that it provides to its customers but most of the features are useless.
  4. For more information about reviews on ConsumerAffairs.
  5. For premium headset protection you should contact Asurion at 1-866-862-3397 or.
  6. I also sent them an email.I am paid through March in advance and I went to the local corporate store to speak to staff that claim they cannot see why message was received; plan is in good standing always and told me not to worry.
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    The best customer service number to call is 800-373-2876. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The internet kicks me off constantly and the instant messaging app as well. The lady behind the counter was very disrespectful and rude to the point she had me very angry. The phone is not notifying me in any way that I have a voice mail; there is not an icon or a message advising me about it.

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    There has been one issue after another as to why I haven't got my rebate. These are the people I spoke with. They had told me it was still activated. They're trying to tell me that the rebate was only valid from 12/1/2011-1/1/2012. This is the worst customer service I have ever had. This is very disturbing as they did nothing to again assist or compensate for their company mistake.

    We hope they resolved your issue successfully. We require contact information to ensure our reviewers are real. Well apparently, a lot more that I did not request was added to my service in the amount of $24 extra a month. We’ll keep you in the loop about important consumer news, new buyers guides and top product recommendations. When I got back home, I went online and found that it now said I owed $6.

    I was afraid I would have this problem. I was told they would not hurry the process up, or can slow it down, really? I was trying to make the payment online as usual but I was surprised that the online system payment was down for hours. I went in, took over an hour, had another appointment, had to leave.

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    I conclude that Metro PCS customer service is the worst on the face of the earth.

    I have copy of the invoice mailed on time, e-mails concerning my case where Metro PCS recognize, apologize and is working for a good result. I have no problems with the phone service and been a customer with Metro PCS going on over a year now. I just came here to buy a phone and you talking to me that way? I left Florida to travel to my North Carolina business. I need to understand why they just give out people’s account information just like that. I needed to retrieve my security code.

    If you need to reach a live person from PayPal Credit Customer Service you can call 1-866-528-3733 phone number. Its a shame you guys have come to this I used to have you guys on 2006 and at least i could talk to some one at that time. Mail-in rebate after providing the right documents (on time) to their rebate center. Metro8) is a number to call if you need to reach a live person in Metro PCS customer service.

    MetroPCS - 851 Oak Street SW in Atlanta, Georgia 30310. My other question is what valuable customer means to Metro PCS if he has been over two years with Metro PCS, a very patient customer who never complained even if not satisfied with the drop calls and the bad service? My phone has been dropping calls, cutting out where you can't hear the person and varying service/bars while sitting in the same spot.

    Partner with ConsumerAffairs for Brands If your company has a page on our site, we invite you to to respond to your customers directly. Plus I had been to other MetroPCS stores and they all wear uniform but at this location in Villa Rica everyone was wearing whatever they wanted and it smelled like trash in there too. So I thought, I was supposed to be signed up for the $50/month unlimited talk, text & web package. Something went wrong, mind trying again? Thank you right on the number!

    1. He just found his prey.
    2. He was short with words, then gave me an excuse that he was on the phone, still trying to resolve the issue with my bill, phone service, a new phone.
    3. He was trying to walk me through what he thinks may have happened.
    4. He went back, then the head manager (white guy, I believe Rick) I didn't get his name, but will not forget his face at 2:18PM came out, stood at the door and didn't say a word to me!
    5. He worked on the phone and said it was done.
    6. I received a text message back on the 29th that they'd received the amount. I received a text message for the amount due that month. I returned to the store another day and asked another employee what the fees for the same phone would be and she again quoted the $10. I said I’ll try it for a few days, still no fast service. I saved my time & just kept hers.

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      I came into MetroPCS at Wal-Mart shopping center in Villa Rica, GA.I can accept lawyers' calls about this issue.I checked again online, 10 days later, the status of my rebate to find out that my request was invalid.

      I'm emotionally distressed having my service interrupted while waiting for important calls. If I knew that I was going to be treated like this, I would never have purchased this phone. If you also have another number that works, please add it below.

      I sent it the day after I bought the phone. I should have done that in the first place. I used to have a number with you and that number is connected to my gmail acount and I forgot my account so their sending me varification codes and I can't reach them.

      I bought an LG Esteem online while it clearly stated a $100 rebate.I brought my personal LG equipment (by Sprint) to flash it at Metro PCS location.I called Metro PCS to confirm the plan changed by itself because I never requested a plan change.

      My question is as courtesy, will any company still charge its clients for the company lack of services for over the phone payment if its online payment system is down? Need a payment extension callÂ, ask for billing and then request an extension. Next thing, I get a text message about the plan change - surprise. Now rest that tapping finger and get the help you need.

      When I said that I do not have computer at home the manager said that they would make an exception and do it for me with no fees but I had to come back at 4 p. When I told the rep at the rebate center I talked to today, and told him the salesman miss represented, and lied to me about the rebate, he told me that there was nothing that he could do about that. You will have pressed "0" 6 times before you finally are directed to customer service.

      I paid that amount on 3/8/12 to later have my service interrupted on 3/8/12 because it was in fact more, and all the supervisor did was say sorry and asked me what she is supposed to tell me. I purchased a phone from Best Buy and had it activated there. I purchased android phone with unlimited nationwide service. I really do not like being lied to about the monthly charge for these two phones or being disrespected by your employees.

      • I am planning to change to another cell phone company.
      • I was promised I would get on the net at fast speeds and be able to download music and video files (HA).
      • I purchased a phone from somebody about 3 weeks ago.

      I went to the store and talked to someone who was so distracted that she handed me someone else's receipt for payment. I went to the store in Plantation, FL, twice and the employee told me that the voice mail wasn't configured. I will push till I get it. I will truly appreciate an answer back on how to proceed with this issue.

      Your actual app can look differently on your Android device.

      This phone was purchased at store #08, 14655 SW 56 st, Miami, FL 33175. Upgrade fee instead of the $10. Visa card and mail it to me.

      The price quoted to me was to include a $10. The supervisor was very unprofessional and nasty on the phone, and on top of it all, I had to leave work to go into a main branch to get customer assistance as I was not able to speak to anyone on the telephone, taking out 2 hours of my afternoon. The website indicated that it was undergoing "Maintenance".

      • After flashing the phone, nothing actually worked.
      • After my bill was tallied, they had instead charged a $30.
      • After paying bill, my daughter's phone got disconnected.
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