The only complaint I would add is that finding the appropriate links to poke to get past a "Don't know my password / secret questions" scenario is a "pull all your hair out" experience. The support doesn't need your math and a screenshot could have simplified the whole conversation. The support person seemed to keep thinking you were getting taxed extra from buying from a external store and you really didn't do anything to clear this up.
Assuming he is in CET the talk has been a few hours ago already, he most likely has saved the chatlog in a document without taking screens and copied it from there.At the very least it doesn't help the CSR understand the issue any better.At worst, they should say you may be confused.
I mean, one time I went to McDonalds drive through and they gave me the wrong order. I originally posted it because the ending was hilarious and hopefully provided a good chuckle or two for some of you. I still have a few Amazon coins left so I figured to buy some packs. I think it would be incredibly unfair to fire the guy if this was his first time doing that. I think that saying that you are fine is a honest and viable answer to that question.
It's nice that managers realize that some people are just dicks and actually check the file logs. It's not the first instance of Blizzard essentially shaming someone publicly for claiming to be innocent, and it hopefully won't be the last. Last time I buy an os from Microsoft though, you get better support from random forums than their paid support. Like fbueckert said in their comment, if it's a Mobile Authenticator, try closing and re-opening it.
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Despite having had a long waiting time for support, they have always been courteous with me and my business was always resolved quickly and efficiently. Dickhead customer and dickhead support guy. Down and 10 up, for relatively cheap, but I think that's just because we got grandfathered into some deal or something along the lines of that. Dude's a dick, but yeah, part of the CSR's job description is unfortunately being able to handle people like that.
The support staff probably had the leniency to at least attempt to fix the problem, but continued speculation instead of simply reporting the customer service rep, giving a bad review of the customer service, and finding another rep to talk was irresponsible. The thought of typing this might enter my head but never ever would I actually type this. Then you should never apply for a job in customer support, or in the service business in general.
Logging in to your account will allow us to solve your issue more quickly and opens more options for contacting support. Many wasted hours looking into things only to find out that they were just guessing. Maybe its because we bought our own router/modem that's just a guess though. Needless to say it was probably the worst thing that's ever happened to me. Nope, too polite to work for Comcast and he didn't ask 5 times if you were sure you don't want to upgrade your bundle.
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In order to gain more experience points, you will need to upgrade your account with the Catacylsm expansion pack. Ironically, this has always been one of most difficult things to understand for people starting in job like this - it's OK to say "I don't know". It makes sense that they would be allowed at their discretion, in the event that an ornery customer is complaining about something that actually is out of Blizzard's control and won't take no for an answer.
As it says above, they have variable opening hours.
- While the service guy was a dick at the end there, OP was a dick from the start when the guy was trying to be friendly.
- You can tell a lot about a person by the way they treat people in the service/support industry.
I'm going to play devil's advocate here. I'm sorry you got a bit of it back at you, but that's how it rolls sometimes. I've been burned one too many times trusting what a customer thinks the problem is. I've been in quite a few customer support positions and I agree as well. If I could just 'send it to a guy' I would do that.
If a child, ie somebody who is spending their parent's money, on a card game is likely to be spoiled IRL. If a waiter or cashier did this, you might fire them. If the Live Chat is not available though, the option won't be presented, as described above. If you have an issue that requires a phone call, the system will provide you with our contact number. In my 10 years of using Blizzard products this is the first time I have seen an example of unprofessional support.
Thanks for the fast answer! That being said, if I'd ever told a customer "you made up that story" (even if they clearly had) I'm pretty sure I would have been fired. That is their job, but with the holidays around the corner, can we all just try and be a little bit nicer to people? That sounds reasonable enough; it looks like this might actually be a case of retribution on the part of toxic players who want to punish someone for notifying Blizzard about their behavior.
What's your actual issue, maybe I can point you in the right direction? When I asked if I could speak to someone else he just put "hahaha" and ended the chat. Where I work we're obligated to ask people to do reviews for us. Which this means you will most definitely have to get in contact with customer support. While it may sound like you are, you aren't yet indicating that the number you disagree with is shown within the client. Why is Web Chat not available for my issue?
You could have done a better job articulating the problem. You made up that story and I now see there is nothing I can do for you. You made up that story and I now see there is nothing I can do for you. You're able to report others for what they say, and under certain circumstances, offenders can be silenced, preventing them from chatting in-game for a period of time. You're speaking to another human being, you want them to treat you well don't be a jerk.
Probably not ragequit-worthy though. Scarce answers in the beginning towards mandatory meaningless questions, sure. Seems like it's in your interest too since apparently this problem occurs for all Amazon-Appstore users and refunds probably make things more complicated.
OP can eat a bag of dicks. Okay, in all my 7+ years working in customer support nothing has grated my ears/mind/soul than when I hear things like that. One unprofessional incident of such limited severity as this is hardly something someone should lose their job over.
I tried to login to Diablo 3 and get a message stating wrong password. I used to make the same mistake all the time. I would definitely give them a call. I'm from Finland and I have no idea how you are supposed to answer that question in English.
That's because the free Windows 10 upgrade uses a licensing model called a digital entitlement, which stores licensing information on your motherboard (so to answer your question, you can certainly upgrade practically anything in your computer as long as you keep your motherboard, and Windows 10 will activate on a clean install, even after the year-long free upgrade thing expires). The customer is generally wrong when it comes to internal problems they'd have no knowledge of.
Plus he provided us with a new meme. Point is, this job really isn't easy because some people will go out of their way to try and ruin it for you, and I honestly get the feeling OP is one of them. Posted by Could you please delete your browser's cache and cookies and try again Metztei? Posted by It would be awesome if we could get some more info regarding the opening hours of the live chat.
CSR: We cannot control in what they decide to make you pay some extra. Can't forget his fantastic communication strategy of saying "I can repeat myself again. Com find submissions from "example. Could you please delete your browser's cache and cookies and try again Metztei? Customer Support was unprofessional but you sound like a cunt OP. Dealing with customers, bad behavior is kind of a no no.
But the lesson is this: If you're going to lie about not doing something, at least do it somewhere other than a public forum. By "allowed" I think they meant by company standards, not by law. By continuing your browsing after being presented with the cookie information you consent to such use. By continuing your browsing after being presented with the cookie information you consent to such use.
- All he had to say was "I'm not trying to buy packs from an unofficial provider.
- All of your explanations and math may have confused them into thinking it was a amazon-adding-tax issue, but the screen shots make it perfectly clear that the price is listed wrong.
- All other 40-packs-bundles were correctly priced.
- Anyway, I'll save the coins for the next adventures now.
- "For confirmation, you were not silenced for reporting others," reads a replies from a Blizzard support person.
- "If anyone finds themselves in a situation where they believe they incorrectly were silenced, you are welcome to submit an appeal through our Support Site and our Game Masters will review the logs attached to your case," the Blizzard post concludes.
- 'Just send this money problem to the money guys and everything will be fine.
- Acted like he was trying to cheat them or something.
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Took 3 calls of "confirming service request" before someone actually came out. Took me 2 hours and around 5 people before I finally got my authenticity validated on my PC. Try not to hate him too much for it, he's only human.
EDIT: Removed the "name" of the support person. EDIT: Removed the "name" of the support person. Every time I contact them they have been awesome! Feel free to provide us with your feedback in this post. For bonus points, Terminix never actually did the free inspections.
I don't like a support asking me how am i doing with a smiley face but typing "fine. I find it hard to imagine this happening(not saying it didn't saying I'm straight-up dumbfounded that it did). I guess there's always the bad guy in any group. I had an issue with validating Windows 10, and the representative copy pasted the reply around ten times when I said that I'd tried it and it didn't work.
I honestly can't believe this is getting so much traction, just because OP posted a quote, burying his rude attitude in a bloody paste bin. I hope they fix that issue soonish, I was looking forward to use that promotion. I mean the guy works in customer support.
They know the truth. They recognize they are in a game, and that something has interrupted your fun. They stated that the inspections were performed, even had a signed signature in one case (that wasn't mine), but no one ever actually came out. They're nice and sound helpful but fairly incompetent. This is pretty odd for Blizzard.
Select the game or product you require assistance with and fine-tune your search with the options presented. Seriously wow has the best Customer Support ever. Since it's a free to play game). So I can't login to the battle net and then I can't ask support because only those who login can submit ticket. So you thought of saving chat logs but didn't think of saving screenshots?
Trying to login to Diablo 3 gives error message wrong password. Use of this site constitutes acceptance of our and. Very unprofessional behavior from the rep. Wait time: Loading" does it means its closed, or just a long queue? Want the latest gaming news as it breaks? We cannot control in what they decide to make you pay some extra.
Having a bad day is an excuse now? He also told me to write a complaint in the mobile bugs forum, which I did. Hell if I know, and I have more information than the rep did. Honestly, every person I've gotten ahold of has been perfectly respectful at time Time Warner. I don't blame them to be honest.
Wish all companies did support like this! Yeah, I've been really lucky in all my jobs with managers, bar one. Yeah, OP, while the rep isn't in the clear, you're a massive prick. Yeah, that support guy was very unhelpful. Yeah, that was my impression too. You can at least try to not be rude.
Because if they did then it's obvious that their system is glitching in some way.
Something seems suspicious at the least. Sorry, OP, but you were fairly rude. Subreddit:aww site:imgur. TL;DR: CSR fucked up at the end.
We want to provide all the tools necessary for you to resolve your issue without calling us – no one likes to wait for an answer! Well your in luck cause this way is going to show ya all you need to do to reach em in 5 minutes. Well, this one always bugs me. What a shame this guy was such a turd. What really gets me about the numbers part of the OP is that he never even explained what those numbers were.